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Task and Ticket managment system

ATOM Task&Ticket Manager

A powerful ecosystem for managing projects, internal requests (Helpdesk), and corporate meetings. Organize chaos, set priorities, and achieve goals faster.

ATOM TaskManager Dashboard

Interactive Kanban Boards

Visualize the workflow of the entire team. Move tasks between statuses simply by dragging and dropping (Drag & Drop). Kanban boards are ideal for agile teams, allowing you to instantly assess workloads and identify bottlenecks.

  • Customizable status columns to fit your business process.
  • Quick view of assignees, deadlines, and comments directly on the card.
  • Separation of boards by projects or departments.
Kanban Board
Gantt Chart

Gantt Chart for Planning

Get a complete picture of project timelines. The Gantt chart helps project managers plan sprints, allocate resources, and monitor the execution time of milestones.

Visibility

Clear display of the timeline for each task from start to finish.

Dependencies

Create links between related tasks.

In-depth Task Details

Each task is a complete workspace. Create detailed descriptions using the built-in text editor, assign observers, and keep full track of time.

  • Multi-level subtasks: Break down complex goals into simple steps while monitoring the execution of each.
  • Full control over roles: Assignee, observer, creator, and reporter for each task.
  • Activity log: Maintenance of a complete history of status and deadline changes.
Task Details
Task Creation Subtasks
Live Comments

Live Communication and Quality Assurance

Stay in touch with your team right in the context of the task. The built-in communication system and smart QA checklists will ensure you don't miss a single important detail before delivering the project.

  • Discussions (Comments): Solve problems in real time, share links and files directly in the task thread.
  • QA Checklists: Create detailed check-lists (e.g., server configuration, log verification) to guarantee a flawless result.

Powerful Filtering and Smart Lists

Easily navigate through thousands of tasks. ATOM provides an advanced filtering system and classic Data Tables views for those who love strict order.

  • Multi-filters by statuses (Overdue, In Progress, Completed), priorities, and roles.
  • Text search by titles and descriptions.
  • Table view with the ability to sort by any column.
Advanced Filters
Workflow Schema Diagram

Business Process Constructor (BPMN)

Design your company's unique task lifecycle with an intuitive visual drag-and-drop editor. Full control over the organization's business logic.

  • Visual modeling: Connect statuses (from "Pending" to "Completed") with simple links.
  • Detailed access rights: Configure which roles (Analyst, Programmer, Coordinator) have the right to change a status or delegate a task.

Cloud Storage and Online Viewing

A unified, secure file storage (Cloud) for the entire company. Manage uploads and share important documents with built-in viewer support.

  • File manager: Track all uploaded files, their sizes, and addition dates in a user-friendly interface.
  • Word document viewer: Read contracts, orders, and instructions (.docx format) right in the browser without downloading.
  • Excel spreadsheet viewer: Instant access to financial reports and databases in a convenient online format.
Cloud Storage Management
Online Document Viewer Online Excel Viewer
Support Service and Communication

Helpdesk & Meetings modules

Process internal requests from employees and plan corporate meetings without leaving the ATOM ecosystem.

Internal Request Management (Helpdesk)

Centralize all employee requests. Whether it's a request to the IT department (e.g., printer repair) or an application for purchasing stationery. Track statuses, assign executors, and set priorities.

  • Easy creation: Fast ticket generation by specifying the category, problem, and attaching tags.
  • Instant search: Advanced filters allow you to find tickets by author, assignee, or urgency level.
Tickets List
Create Ticket Ticket Filters
Ticket Subject Edit

Smart Routing and SLA

Automate routine processing. Flexible ticket topic settings allow you to establish clear rules of the game for each department of your company.

  • Canonical triggers: Configure dynamic fields that appear depending on the selected topic.
  • Auto-tasks: Automatic generation of tasks when a new ticket is received.
  • SLA control: Fixed execution time (in days or hours) to guarantee the quality of internal service.

Organization of Meetings and Appointments

Make your corporate meetings as productive as possible. Avoid overlaps with meeting rooms and always keep minutes at hand.

  • Convenient planning: Selecting the date, time, booking a meeting room (Room), and linking the meeting to a specific project.
  • Calendar integration: Instant visual indication of event synchronization with Apple Calendar, Google Calendar, Outlook, and Yahoo.
  • Minutes and participants: Assigning a meeting secretary, recording the agenda, and the signing status of the minutes.
Meetings List

Ready to bring order to your workflows?

Integrate ATOM Tasks&Tickets into your corporate ecosystem and increase your team's productivity today.